Customer Testimonials
BEWARE OF THE SERVICE DEPARTMENT. This dealership is clueless when it comes to repairs and very dishonest. Took it in to have them look a a cylinder 3 misfire and coolant leak. Diagnostics almost $250 with tax and called to say they needed an additional $1,800 to continue diagnostics. I asked what tests were performed and received the answer that compression was bad on cylinder #3 and no coolant leak was found externally. When I started asking how tests were run, the service writer told me he didn't know, he would have to talk to the tech. Calls back a little bit later ...
Basically they sell cars they don't know how to fix electrical issues on. New car, not a year old. Contacting the FTC, NCDOJ consumer division, the DOT, Tk's garage, some other prominent youtubers. Time to lawyer up as well. Anyone thinking about a CDJR Stellantis product should watch TK's garage, OC motivator, and Butta da insider on YouTube before making a purchase. A two hour job turned into to days without a giving me a car to drive,and I came from a. Hour away. Seemed like you had plenty catching lot rot.. Would compare to a ...
I recently bought a 2024 Jeep Grand Cherokee from CDJR. My salesman, Chip Chamberlin, was amazing. He went above and beyond to send me multiple car pictures and videos of options. He gave fast, friendly, and professional service continuously throughout the sales process. I highly recommend you give him a call.
We had great experience here when we purchased a 2015 Jeep Grand Cherokee 4x4 recently. Matt F is the best! He answered all our questions etc, and helped seal the deal. Definitely ask for him! Only part I didn’t really like was the adm fees (doc fees). Seemed very expensive comparatively! (At almost $800, thats ridiculous) but whatever. Other than that, I would definitely recommend.
Overall a pleasant non pressure experience, not so sure about the VIP protection, and 1 year key. Will see how that goes if I have to make a claim, but that's on me. The doc fees are very high though. Watch out for first pencil, do your research and go over fees with a fine tooth comb. That goes for any dealer. $800 dollars is pretty exuberant for doc fees though.
Will helped me with my new Jeep Gladiator! He is helped me multiple times now and always treats me with respect and is patient with my questions. They gave me a fair price for my trade and a good deal on the new truck. This dealership is the best Jeep store in the greater Charlotte area. Go see Will and ask to work with TJ in finance.
Had a great experience purchasing my truck here. No one was pushy and they gave me a fair price for my trade in. I would definitely purchase from them again.
Brandon L was very responsive and I was able to negotiate a deal I could afford on a used car I had identified online. No hassles or pressure sales. In and out in less than two hours.
Slow. Slow. Slow. I made the appointment and still waiting after 65 minutes for a simple oil change. I'll never come back.
Very relaxed environment, with knowledgeable team. Low pressure sales that offer great buying experience. I have purchased 2 vehicles from this dealership within 3 years. Will continue to come back and recommend
We had a great experience with the crew here. Everyone was friendly and never felt pressured to purchase the Jeep Gladiator. Felt almost like Family.
Friendly staff. Check-in was easy. Chris Wagnor checked my van with me about my concerns to make sure they knew what the problem was.
Kim Erickson was our salesperson. She was very knowledgeable and worked with us answering all the questions we had. She and Keith Starnes made buying a truck an easy process. Would recommend Kim and all the folks at Capital to help you with your next truck or car!
Amazing place to get a vehicle from. This was my third time back! Such good service in all departments!!!
Daniel Lozoya was our salesperson...He was fantastic!!! Attentive, professional with a great sense of humor he totally. matched our energy. We want to express our sincere thanks to the entire team including but not limited to the sales Manger and TJ the credit manager. Everyone did a wonderful job in helping us to make an informed decision. The process was as smooth as a baby's bottom. We are delighted to recommend your team to our family and friends The Gregory's
Brandon made the whole process of purchasing my new to me jeep wrangler rubicon easy and stress free. Full tank of gas out the door I went… the whole team at capital rocks!!
Keith Starnes GSM was excellent ! The price was good , the service excellent ! No doubt that I’ll refer people to this store !
Brandon was great. I have many vehicles and different brands this was clearly my best experience in purchasing.
out standing place to work with very helpful and nice did all my work on the internet so they help to get all the work done i needed to do i would recommend doing business with them
Will Conner did an excellent job of helping me with the purchase of a new vehicle. He did not continually call and text me. He listened to what I was looking for and occassionaly made contact to let me know what was available. On the purchase date we looked at vehicles in the rain. During the purchase he did not try to pressure me to buy a certain vehicle. After purchasing the vehicle, I noticed some jerking while driving. Will got the vehicle into service immediately. Service said to drive the vehicle for a while and the problem would go ...
Great dealership when it comes to purchasing a vehicle. Friendly and not high pressure. Finance asked but didnt push on all the usual add ons. Highly recommend. Kim Erickson was the sales rep i dealt with on our purchase.
I had a great experience. Brandon Lowe and the Manger was very friendly and helpful during the buying of my truck. He did everything possible to make us comfortable. I look forward to having Capital perform the service on my new truck. Thanks again.
Had a great experience with Matt as my salesman at this dealership. Everything was quick and easy, with great customer service. He even filled the gas tank and detailed the most beautiful 2019 Corvette prior to me taking it home. I would recommend everyone to buy from this dealership! Thanks again for my new vehicle Matt, you’re the best.
Matt was a 10 out of 10. Traded my Wrangler in for a new Ram 1500. I’ve had several dealership experiences, this was by far my best experience. Friendly, communicated efficiently, and went above and beyond. TJ in finance was also a 10 out of 10. Super helpful, friendly, and we are so glad we chose to purchase our truck here!
Extremely helpful and very professional from the minute I walked through the door. They made getting my car, a 2023 Mustang so easy! Everything was explained form the start and today I drove my Mustang home! Brandon and the others that helped me were very polite and friendly. Best decision I’ve made in a long time!
Got my 2018 Mercedes SUV from this dealer and can honestly say that from beginning to end of the sale process the attention my husband and I received from my sales person Ace, the financial advisor and the dealer’s manager Todd has been with no doubt a five star. The while process was smooth, Ace was very kind and did everything for the sales process to go through. Can say the same about Azza, very kind and went above and beyond. Thank you Tood for you fast response to my request, I greatly appreciate it.
So far so good.. Brandon was easy to work with and got me into a truck that I’m happy with at a payment that I can live with.
I've bought many MANY cars and this has been the BEST experience I've had by far! I drove all the way from Maine to deal with them because they gave me the best deal and were the most friendly and cooperative dealership I have dealt with nationwide. Give these people a shot. From sales to magagment to finance... They are all great!
Top notch, I was treated excellent Preston was very respectful and l attended to all my needs. Great dealership!
This is probably my 3rd purchase at Capital and Will C. always does a great job anytime I need a vehicle.
Fantastic from start to finish Salesperson met us at door and had the paperwork ready and the truck was cleaned and filled up with gas
The best car dealership in town. Great staff anyone looking for a new car they have great deals. Need any help speak with Randy Barber.
Awesome dealership. Staff is top of their game, knowledgeable and friendly. I worked with Will Conner who is an absolute ROCK STAR. Bought a new 23 Dodge charge, ordered with special options. Will stayed on top of it and stayed in contact, letting me know where the car was in the build and delivery process. This was the second new vehicle I have purchased from Capital CDJR and they serviced my other vehicle as well as sold it to me. I have never had a less than perfect experience with anyone at this location. Highly recommend the dealership, sales and service ...
We don't buy new cars and don't usually like the thoughts of going to a car lot to negotiate a car purchase. So when I give this sales team 5 stars they had to earn it with me and they did. A great sales staff, Will and Daniel by phone and in person on the lot. They helped bring the deal to the finance team with very little issues and smooth negotiation. The finance team- Chris, was organized and very helpful in explaining all required documents to ensure no oversight and smooth purchase of our Dodge Charger Superbee. Thanks ...
Working with Matt wa s a pleasure! Very very satisfied with the process from start to finish. Highly recommend this dealership. Do not waste your time testing the waters at other Dodge, Jeep, Chrysler dealerships. This is our 4th purchase from this dealership.
This was my first time purchasing a car from Capital CDJR of Indian Trail and without question my most satisfying car buying experience to date! My salesperson, Kim Erickson, was a pleasure to work with, professional, accommodating, kind and knowledgeable. I felt the same about Andy Bell, the sales manager who put together the deal I was looking for. I would also like to thank Chris M for simplifying the finance process. I would definitely buy another car from this dealership and would look forward to working with Kim, Andy and Chris again. I would not hesitate to recommend this ...
Purchasing a vehicle from Capital CDJR of Indian Trail is best summarized as my single greatest car buying experience. The sales representative (Kim) was super polite and respectful. The Sale Manager (Andy) was able to negotiate an excellent price. I was pleased with the level headed sales tactics and found everyone at the dealership to be professional and courteous.
Best price around for the Jeep we were looking for, and we drove 2.5 hours to get there. After many conversations with Sherry and the sales manager, I was still required to put a nonrefundable deposit down to hold the vehicle for 4 hours. Fortunately the deposit was included as down payment, but it would have been nice to have the car held in good faith. The required/mandatory purchase of "VIP Protection" isn't worth the money. The plastic coating on the door edges and the handles looks cheaply installed, even though we had them redo it before leaving ...
Very quick and easy to negotiate with them on a new vehicle. They work with you instead of against you.
I had a great experience with this dealership. Tyler and the entire team made the buying process very easy and quick. The dealership had great inventory to choose from and Tyler was helpful, thorough, friendly and genuine. I love my new Jeep Overland!
Great looking clean dealer ship great people..huge inventory toe chose from..the sales associate tyler tant is great person to meet..very help full..chris brown is trying to work out some issues i have at the moment..
Always a great experience at Capital of Indian Trail..Scott is my go to for all my Ram and Jeep purchases…3 in 3 years .. Would have been 5 ..if not for limited inventory.. I even had lunch there hah..Do your homework then call Scott .. tell him Jimmy sent u😀
Randy got me an amazing deal and TJ got me a great rate on my 2023 Jeep Grand Cherokee. I can't say enough good things about this dealership!
Absolutely the best experience I’ve had buying a vehicle. No hassle and fast. Daniel Lozoya went out of his way to see the deal through.
They are rip off's seen jeep online 23,995 i thought vip protection is included in all prices their web site says so..they added one year key protection 199 and paint- interior protection 699 isnt that the vip protection? Finance guy sign here here there and there initial here there here didnt ask if i want theft protection 699 or another 5 year key protection 2,100 he just added it on he did ask if i was gap i said no it was not added in..i put 6,000 down want to finance 20,195..sign papers though i was financing 20,195 was not shown price..got e mail ...
just now NEW We bought a used truck from this dealership and was very satisfied with the service we received from all staff members. I contacted the dealership online, a salesman contacted me, and had the truck ready (up front) for us to see and drive. Thank you guys.
Wonderful customer service, Zach Briers helped me find the perfect Jeep Wrangler that suits my lifestyle.
Matt Freking is a great salesperson & made my out of state purchase seamless and by far the easiest purchase i’ve ever made. 10/10 recommend purchasing with Matt & CDJR!
Easy to work with and the entire experience was A plus. Make sure to connect with Brandon and Tyler.
Great experience have bought two trucks from them and each time it’s a positive experience. Even in todays market I was given a great overage on my trade and a good deal on my lifted truck!
Tj, Will and Randy were the best, delivered in every way including my new truck. Awesome guys.
Will did an amazing job selling the Jeep Gladiator to me. I been waiting for 3 years to get one. So happy with the series I received.
Great customer service through out the whole process. From the salesman walking out to finishing the deal with the finance department. Very satisfied with my experience!! I live 650 miles away and we made a deal and they’re delivering my new vehicle to me and picking up my trade. Couldn’t ask for better service. Thank you guys
This is my second purchase from Capital. Their entire staff is very friendly, knowledgeable and helpful throughout the entire process! Highly recommend!
This is my second time leasing from Kim at Capital. Both experiences were excellent! I will be back a third time in the future.
Working with Randy and his crew made for a great experience. They made the whole buying process seamless. Would highly recommend to anyone looking for another vehicle.
Absolutely the best experience I have ever had at a car dealership!!!! Staff is awesome and quick service as well.
Kim and Keith made my experience amazing and helped me find the perfect car for me and in my price range! I would highly recommend coming to this dealership they make you their first priority
I highly recommend this Dealership to anyone looking to custom order. My husband and I both ordered new Jeeps, A Gladiator and a Wrangler. Daniel P. kept us informed each step of the process. We live in Florida but drove to Indian Trail to pick them up. Will order from them again in the future.
We got my Ram 1500 with ease. They make the process so easy and I would refer everyone these for their next car. Will Conner is so amazing and he even leveled with me about what was the best fit for my lifestyle and helped me make the best decision for the best price. We have bought over 10+ vehicles through Will over the years and he never disappoints.
I had a great experience at Capitol Dodge . They were great to work with and my sales guy Will was awsome . Look forward to doing business with them again .
Kim Erickson is the best! I’ve followed her from Keffer to capital! Call her, you won’t be disappointed, she’s a class act and knows her business. I’ve bought multiple cars from her and will continue to do so. Thank you for handling the newest transaction for my daughter - if 10 stars was an option, I’ve give Kim 10 ⭐️. Thank you!!
Won’t buy anywhere else!! Have bought several vehicles from this dealership top notch highly recommend!!
Kim Erickson at Capital Jeep Indian Trail NC was extremely helpful during my purchase experience. She was very knowledgeable and provided a detailed walk thru of the Jeep’s features. Well done!
Mr.Matt Freking who perfected a salesman he tried to helped his customers any time. Good job,I love this . .
Brandon, TJ and Chris were wonderful. From start to finish, Brandon was honest, professional and personable…never felt “salesy”. I’m happy with my PHEV Pacifica. Thanks again team.
Daniel was very helpful the entire time during my custom vehicle order process. Would certainly buy from Capital CDJR of Indian Trail again!
Friendly helpful and knowledgeable. Great experience.. Felt like an old style dealership. Love the atmosphere.
I had a very pleasant experience at this disabled ship. 1st time buying from here and I would not hesitate for return. Daniel was my sales executive and died an amazing job.
The best experience you could hope for. The sales team and finance team were superb
Bought a ram 1500 . The whole experience was quick and painless. Definitely will work with capital again
Andy and Tyler we're truly wonderful to work with, I was under the weather and not feeling my best, they were both kind and understanding and worked with us even needing to leave abruptly. We have all intentions of coming back and doing business with them both again.
Fantastic customer service and extremely quick. We have bought all kinds of vehicles from different dealers with horrible experiences. But not here. Kim is one of the best if not the best at making your car buying experience as seemless as possible. Would recommend buying a car from here 10/10.
Will Conner was a joy to work with. He was very knowledgeable and help in the process. The dealership staff was very friendly. Recommend 100%.
Will Conner was the best in keeping me updated on my order of my charger all the way through the delivery. I would refer any of my friends and family to him.
Will was awesome Very thorough Very professional and knows his vehicles Great experience TJ in finance was awesome also
Team was great to work with! Daniel, Keith, Chris and Cameron made it a no pressure experience.
Didn’t use service but sales did a great job 2x, will recommend to friends and family hopefull a dealership is in the works that’s closer to us
Customer service was outstanding. Preston and TJ made my purchase easy. I will be referring others to this dealership.
This is the worst dealership Ive ever dealt with, they are a money pit and always looking to get over on you. I took my vehicle into service for them to look at a problem and to look over it to see all that needed to be fix and cost me $6,000. I started to have issues that was suppose to be fix and now they telling me due to wear and tear of about close to a year of repairs that was never fix. Now they saying it's going to cost me $3,500 to fix what was suppose to been ...
Great service, Salesman knowledge was top notch. Very low pressure and no games which was very refreshing.
Recently bought a 23 Jeep Cherokee. The experience has been great and our salesman Garret was very professional and has been phenomenal at addressing our needs and making the purchase as comfortable as possible. Would def. recommend and ask for Garret!
Willie Connor was very helpful with assisting me with my purchase of my vehicle. Thank you
Staff was very friendly and helpful. They appeared to work well together as a team. Salesperson Tyler was awesome!
great service, great prices and transaction was completed in a very timely manner. Daniel was great through the experience
Great and fast service! Was a pleasure to work with the entire staff. My purchase went very smoothly.
DANIEL Phannareth was great to work with, He made it easy and we got the best price order a new 2023 Rubicon. Thanks
Excellent service Sells rep well informed Courteous Organized He was on top of everything Very respectful
J Scott, Keith and Todd are always amazing. We have purchased several vehicles at this dealership and we always get a good deal and are treated great. We highly recommend them to anyone looking for a great deal on a vehicle. J Scott is an awesome salesman and doesn't push.
They are the worst service department that I have ever seen in my life sad
We had great experience, our sales representative Garret was amazing, he went over and above to make our experience better than expected.
Very friendly and easy to work with. Highly recommend this dealership to anyone looking for a car.i did everything over the interenet, the car were deliver the next day after its was final, Great Job
Did almost everything over the phone so when I arrived was able to test drive, and sign and go. Did not hassle me on adding a bunch of extras. Salesperson, Daniel, knew everything there was to know about the vehicle I was buying.
Very pleasant and hard working. Answered my questions and was helpful without pressure. Went above and beyond to accommodate my request.
Will was a great salesman. Courteous and answered all questions we had. Was a good experience.
On Car Gyrus the sticker price was $42,800 when I went to look at the vehicle the sticker price now was $44,200. The representative who figures out the price agreed that it should be $42,800. However representative said the car would start at $44,200and with incentives brought it down to $42,800. This was so wrong when the price should have started at $42,800 and the worked down with incentives. I most likely would have bought this car but obviously the dealership didn’t want to work with me. I since then have purchased a vehicle in your South Charlotte NC location. They were fair and ...
Tyler was very nice and very helpful and made it happen for me to get the car of my dreams I’m so happy couldn’t of picked a better place felt so at peace and just knew this was my perfect selection of car just want to say thank you so much and for all your help
Very friendly and easy to work with. Highly recommend this dealership to anyone looking for a car.
Great service. Helpful and eager to accommodate. Willing to work with clients to get the deal done
Custom ordered and purchased a 2023 Jeep Wrangler Unlimited Rubicon Diesel from Capital CDJR of Indian Trail. My salesman was Daniel Phannareth. I contacted 16 dealerships in North Carolina and Daniel was the best price of them all, by far. Everything was taken care of via E-Mail as I'm about 4 hours away. He answered all of my questions in a prompt manor. Gave me weekly updates on the order progress. There were no hidden fees, nothing tacked on or added that was not requested. Everything above board and one of the best purchasing experiences I've ever had. My next Jeep ...